Privacy
How Maltero handles website and workspace data
How Maltero collects, uses, and protects your personal information.
What this policy covers
This policy explains how Maltero handles personal information collected through the public website and authenticated workspaces. It applies to information you provide directly, information created when you submit requests, and technical data needed to operate the website securely.
The policy is written for the current web release baseline and will be updated if the product adds materially different data flows or third-party tooling.
Information we collect
The website may process identity, account, operational, and technical information when you use it.
- •Account information such as name, email address, and authentication identifiers.
- •Profile and request information such as phone details, addresses, route notes, order details, and bottle-request details.
- •Operational audit information such as workflow history, role-based actions, and notification events.
- •Technical information such as browser metadata, basic logs, and security-related request information.
How we use information
Maltero uses personal information to provide the website, secure access, process requests, show role-appropriate workspaces, and support the operational workflows that the product exposes.
- •Authenticate users and route them to the correct customer, driver, or admin workspace.
- •Create, display, and update orders, bottle requests, addresses, notifications, and operational records.
- •Protect the service, investigate misuse, and maintain auditability for sensitive workflow changes.
- •Communicate service-related updates that are necessary for account use or request tracking.
Sharing and service providers
Maltero may share information with service providers that help run the website, such as identity, hosting, mapping, and backend infrastructure providers. Data is shared only to the extent reasonably needed for those services.
The current web stack includes third-party providers for authentication and map or address functionality. If analytics, marketing, or additional support tooling is introduced later, this policy should be updated before those tools are broadly relied on.
Retention, security, and your rights
Information is retained for as long as needed to operate the service, meet legal obligations, resolve disputes, or preserve auditable business records. Retention periods can differ depending on the data type and the legal or operational context.
Maltero uses reasonable technical and organizational measures to protect personal information, but no internet service can guarantee absolute security.
Subject to applicable law, you may have rights to access, correct, or request deletion of personal information. Requests that affect legal obligations, fraud prevention, or operational recordkeeping may need to be limited accordingly.